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Shipping Policy

Overview At ReGlow, we are committed to ensuring a seamless and efficient shipping process for all our customers. This policy outlines the details of how orders are processed, shipped, and delivered. By placing an order, you agree to the terms described below.

Detailed Shipping Policy

1. Order Processing

  • Orders are processed within 2-3 business days, excluding weekends and public holidays.

  • High-demand periods (e.g., holiday seasons or product launches) may result in longer processing times. Customers will be notified of significant delays.

  • Once processed, orders cannot be modified or canceled.

2. Shipping Methods

  • We offer multiple shipping options, including standard, expedited, and priority shipping, based on the customer's location and preference.

  • Shipping costs are calculated at checkout and depend on the destination, shipping method selected, and order weight.

3. Delivery Timeframes

  • Standard Shipping: Typically arrives within 5–7 business days.

  • Expedited Shipping: Typically arrives within 2–3 business days.

  • International shipping: Times vary based on the destination country and customs processing.

  • Delivery estimates are not guarantees and may be affected by unforeseen circumstances (e.g., weather delays, carrier issues).

4. Tracking and Notifications

  • Customers will receive an email confirmation with a tracking number once their order has shipped.

  • Tracking information may take up to 24 hours to update after shipment.

5. International Duties & Taxes (Delivery Duty Unpaid)

  • ReGlow ships to most countries worldwide. Please note that all international orders are shipped “Delivery Duty Unpaid” (DDU). This means the price you pay at checkout includes the product and shipping cost only.

  • We do not collect international import duties, taxes, or VAT.

  • These fees are determined by your local customs office and are the sole responsibility of the recipient.

  • By placing an order, you acknowledge that you may be required to pay these fees upon delivery to receive your package.

6. Undeliverable or Refused Packages

  • If a package is deemed undeliverable due to an incorrect address provided by the customer, additional shipping fees may apply for redelivery.

  • Refused Shipments: If you refuse a shipment due to unexpected import duties or taxes, the package will be returned to us. The cost of return shipping plus any administrative fees charged by the carrier will be deducted from your refund.

7. Lost or Damaged Shipments

  • If your shipment is lost or damaged during transit, contact support@getreglow.com within 14 days of the estimated delivery date. Please provide your order number and any available evidence (e.g., photos of damaged packaging).

Refund Policy

Overview ReGlow is dedicated to customer satisfaction and offers a flexible refund policy to address any issues with your purchase. Please review the conditions below to determine your eligibility for a refund.

Detailed Refund Policy

1. Eligibility for Refunds

  • Products must be unused, in their original packaging, and returned within 30 days of delivery.

  • Proof of purchase (e.g., order confirmation or receipt) is required for all refund requests.

2. Refund Exceptions The following items are not eligible for refunds:

  • Products marked as “final sale.”

  • Gift cards.

  • Opened or used items (unless defective).

  • Any customs duties, taxes, or VAT paid to third parties or local governments.

3. Refund Process

  • To initiate a refund, contact support@getreglow.com with your order number and reason for the request.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5–7 business days and issued to the original payment method.

4. Partial Refunds

  • Partial refunds may be granted for items returned in incomplete or damaged condition due to customer mishandling.

5. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, check with your bank or credit card issuer. If the issue persists, contact us at support@getreglow.com.

6. Refund Shipping Costs & Fees

  • Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or incorrect.

  • Non-Refundable Fees: Original shipping fees and any international import duties, taxes, or VAT paid to third parties are non-refundable.

Return & Exchange Policy

Overview ReGlow offers a straightforward return and exchange process to ensure your satisfaction. If you are not happy with your purchase, or if an item arrives damaged or defective, please review the terms below.

Detailed Return & Exchange Policy

1. Return Eligibility

  • Items must be unused, in their original condition, and returned within 30 days of delivery.

  • Returns without prior authorization will not be accepted.

2. Return Process

  • To initiate a return, contact support@getreglow.com with your order number and reason for the return.

  • Once approved, you will receive a return authorization number (RMA) and instructions for sending the product back.

  • Items must be securely packaged to prevent damage during return shipping.

3. Exchange Policy

  • Exchanges are available for defective or damaged items only. If you receive a defective product, contact support@getreglow.com within 7 days of receipt with a description and photographic evidence.

  • Approved exchanges will be shipped once the defective item is received.

4. Gift Returns

  • If the item was marked as a gift at purchase, you may receive store credit for the value of the return. Store credit will be issued in the form of a gift certificate.

5. Non-Returnable Items The following items cannot be returned:

  • Gift cards.

  • Final sale items.

  • Opened or used skincare products, unless defective.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a ReGlow error (e.g., incorrect or defective item).

  • ReGlow recommends using a trackable shipping service to ensure successful delivery. We are not responsible for lost or undelivered returns.

  • For international returns: The customer is responsible for all return shipping charges and any customs forms required to return the goods to the US.

7. Refund Timeline for Returns

  • Refunds for returned items will be issued within 5–7 business days after the return is inspected and approved.

8. Condition of Returned Products

  • Products must arrive in a new unopened condition. Returns that do not meet this standard (e.g., damaged or incomplete items, open serum vials, used system bottle) may be denied or subject to a restocking fee.